Date: Friday, July 17, 2026
Time: 09:00 a.m. - 10:30 a.m.
Location: Via Zoom - Arizona REALTORS®
Type: AAR Webinar
Cost: Cost: ComplimentaryCancellation Policy: Although this is a complimentary webinar, should you find you need to cancel, please get in touch with Kimberly Franzen at
Description: Real estate decisions happen under pressure. When stress shows up, communication shifts, judgment narrows, and risk increases - and it happens more than we talk about.This session gives Arizona REALTORS® a clear way to recognize, respond, and lead, even in the hardest moments.
Participants will walk away able to:Understand professional responsibility under Arizona law, Know when and how to use 988, set boundaries, and refer appropriately, Strengthen decision-making when pressure is highest, Recognize cognitive bias and how it creates transaction risk, Identify crisis warning signs and follow a clear response protoco
lIlona Poka brings 23 years in Arizona real estate together with advanced crisis intervention training to deliver practical, real-world tools agents will use immediately.Built from the "First Aid for Real Human Moments™" framework, adapted for Arizona real estate professionals.Empowering leaders to think clearly under pressure.CalendarDownload this event for Outlook or iCal for 2026-07-17
LocationVia Zoom - Arizona REALTORS®